ISO/IEC 20000-1:2005 - International It Service Management Standard Certification

ISO/IEC 20000-1:2005 promotes the adoption of an integrated procedure approach to efficiently deliver managed services to meet business and client necessities. For an organization to function efficiently it has to recognize and manage numerous linked activities. Co-ordinate integration and implementation of the service management processes offers the ongoing control, greater effectiveness and opportunities for constant development.

ISO 20000-1:2005 is the First version of IT Service Management System standard which is applicable to all Information technology service givers and organization depending on information technology relay to their business activities.

ISO/IEC 20000:2005, which is issued in two parts under the general title, Information technology - Service management, will allow service suppliers to understand how to improve the quality of service delivered to their clients, both internal and external.

Part 1: Specification provides requirements for IT service management and is applicable to those responsible for initiating, implementing or maintaining IT service management in their organization.

Part 2: Code of practice, stand for an industry consensus on guidance to auditors and assistance to service suppliers planning service developments or to be audited against ISO/IEC 20000-1:2005.

Benefits of ISO/IEC 20000-1:2005

  • Demonstrates a management promise to excellence.
  • Differentiator to win new business as this is progressively more a necessity for many contracts, including government contracts.
  • Decrease costs by growing efficiencies.
  • Increase IT services that are driven by and support business objectives
  • Improved client satisfaction because of improved business-focus as opposed to Technology-focus
  • Creates opportunities to get better the effectiveness, reliability and constancy of IT services via usual certification audits.
  • Put in place controls to measure and maintain constant levels of service
  • ISO/IEC 2000 is compatible with ITIL to support constant development
  • Achieve global best practice standards of IT service management
  • Integrate people, procedures and technology to support business goals

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